Upon making a purchase, Customer pays for a license key that allows to activate AdGuard program on corresponding number of devices. All software, as well as all future software updates, is free and downloadable from https://adguard.com
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
What is your refund policy?
All our products offer trial periods, and we encourage our Customers to try it for free before purchasing to ensure they meet their expectations.
We grant our customers a possibility to return 100% of funds they spent on AdGuard license key purchased from https://adguard.com (for license keys purchased elsewhere, look for the refund policy of that particular reseller). All full refund requests made within 60 days since the license key purchase are satisfied no matter what the reason is. The license key in question becomes blocked the moment the refund is issued. After 60 days, all requests are considered individually and the decision whether to issue a refund is left up to AdGuard Software Ltd.
We do not grant partial refunds for license keys' upgrades and prolongations. Each case of partial refund request is discussed separately between Customer and Support, and satisfied only upon mutual agreement.
How do I request a refund?
To get a refund for license key(s) purchased on official website https://adguard.com you need to contact the support team: firstname.lastname@example.org
Processing time will depend on payment method you have chosen and usually takes up to 5-10 business days.
Notifications about the terms and conditions of auto payment
Coupons and special offers
After the license that was purchased using coupons or discounts expires, the payment for the license renewal will be charged at full price. All changes to prices will be sent to you in the email you've registered when purchasing the license.
Cancel auto payment
You can cancel the automatic license renewal service at any time in your personal account to which the AdGuard license is bound to without any additional charges. The paid license will continue to operate, but you will have to renew it manually when it expires.