Cómo recopilar un archivo HAR

Los archivos HAR ayudan a nuestros equipos de soporte técnico a solucionar problemas complejos. Para crear estos archivos, recomendamos usar Chrome o Firefox. Sin embargo, IE 11, Edge y Safari también brindan capacidad de exportación y generación de archivos .har.

Chrome

Para crear un archivo HAR en Chrome:

1. Ve a la URL donde ocurre el problema. No reproduzca el problema todavía.

2. Open Developer Tools:

   • From menu: Menu → More Tools → Developer Tools.
   • Keyboard: Ctrl+Shift+C, or Ctrl+Alt+I, or ⌥+⌘+I for Mac.

3. Click on the Network tab.

4. Localiza el botón redondo en la parte superior izquierda de la pestaña Red y confirma que está en modo de grabación en rojo. Si está en gris, haz clic para que se vuelva rojo e iniciar la grabación.

5. Use the Clear button (the circle button with a line through it next to the record button) to clear all previous activity.

6. Select the Preserve log check box on the Network tab.

7. Check the Disable cache check box.

   

8. Reproduce the steps that create the issue.

9. Save session as a .har file by right-clicking the grid and selecting Save as HAR with content.

10. Forward to AdGuard support (support@adguard.com) with detailed explanation of issue. Supporting screenshots can be helpful, as well.

Edge

1. Ve a la URL donde ocurre el problema. No reproduzca el problema todavía.

2. Open Developer Tools:

   • From menu: Menu → More Tools → Developer Tools.
   • Keyboard: Ctrl+Shift+C, or Ctrl+Alt+I, or ⌥+⌘+I for Mac.

3. Click on the Network tab.

4. Localiza el botón redondo en la parte superior izquierda de la pestaña Red y confirma que está en modo de grabación en rojo. Si está en gris, haz clic para que se vuelva rojo e iniciar la grabación.

5. Use the Clear button (the circle button with a line through it next to the record button) to clear all previous activity.

6. Select the Preserve log check box on the Network tab.

7. Check the Disable cache check box.

   

8. Reproduce the steps that create the issue.

9. Save session as a .har file by right-clicking the grid and selecting Save as HAR with content.

10. Forward to AdGuard support (support@adguard.com) with detailed explanation of issue. Supporting screenshots can be helpful, as well.

Firefox

To create a HAR file in Firefox:

1. Ve a la URL donde ocurre el problema. No reproduzca el problema todavía.

2. Open Developer Tools in Network mode:

   • From menu: Menu → Web Developer → Network.
   • Keyboard: Ctrl+Shift+C, or ⌥+⌘+E (Mac).

3. Note the Play/Pause button at the top left of the Network tab.

   • El botón debe estar en modo de reproducción.

4. If any information is currently displayed in the grid, clear by clicking the Delete trash can button next to the play/pause button.

5. Select the Persist Logs check box on the Network tab.

6. Check the Disable cache check box.

   

7. Reproduce the steps that create the issue.

8. Save session as a .har file by right-clicking the grid and selecting Save all as HAR.

9. Forward to AdGuard support (support@adguard.com) with detailed explanation of issue. Supporting screenshots can be helpful, as well.

Internet Explorer 11

To create a HAR file in Internet Explorer 11:

1. Ve a la URL donde ocurre el problema. No reproduzca el problema todavía.

2. Open Developer Tools in Network mode:

   • From Tools cog wheel menu: Developer Tools → Network tab.
   • Keyboard: F12 → Network tab.

3. Note the start profiling session Play button and stop profiling Stop button at top left of Network tab.

   • El botón Reproducir estará gris cuando se esté grabando y el botón Detener estará rojo. Put in Play mode.

4. Clear any session info appearing in the lower grid using the Clear session button on Network tab. Hover over icons to see names.

   • Clear session button is a three line icon with an x on it.

5. Check the Disable cache check box.

6. Reproduce the steps that create the issue.

7. Save session as a .har file by clicking on the Save disk button (Export as HAR) on Network tab.

8. Forward to AdGuard support (support@adguard.com) with detailed explanation of issue. Supporting screenshots can be helpful, as well.

Safari

To create a HAR file in Safari:

1. Check the Safari menu bar at the top of the screen for a Develop menu.

   • If not visible, turn it on by going to Safari → Settings → Advanced.
   • Check the checkbox at the bottom next to Show Develop menu in menu bar.

2. Ve a la URL donde ocurre el problema. No reproduzca el problema todavía.

3. Open Network tab in Web Inspector:

   • From menu: Develop → Show Web Inspector → Network.
   • Keyboard: ⌥+⌘+I→Network

4. Check Preserve Log checkbox on left side of the Network tabs, within the Other filter options... menu.

   

5. Clear current Network items by clicking the Delete Trash icon at the far right of Network tabs.

   • Keyboard: ⌘+K

6. Check the Disable caches check box.

7. Reproduce the steps that create the issue.

8. Save session as a .har file by clicking the Export icon next to the Delete Trash icon.

9. Forward to AdGuard support (support@adguard.com) with detailed explanation of issue. Supporting screenshots can be helpful, too.

Android

To create HAR files, follow these steps:

1. Open AdGuard and go to Settings.

2. Choose Advanced in the menu.

3. Choose Low Level Settings

4. Activate pref.har.capture (you will have to restart the protection).

5. Now reproduce the problem — open the app, perform the necessary actions to make the ad appear.

6. Now turn pref.har.capture off again.

7. Go back and tap Export logs and system info → Save.

Windows

1. Open Settings* → General settings → Advanced settings and scroll down.

2. Check the Enable HAR writing box.

3. Reproduce the problem.

4. Go to General settings → Click Export logs → Save.

5. Disable HAR writing by unchecking the corresponding box.