How to create a dump file
Questo articolo riguarda AdGuard per Windows, un blocco annunci multifunzionale che protegge il tuo dispositivo a livello di sistema. Per vedere come funziona, scarica l'app di AdGuard
I dati e/o i file forniti nei file di dump sono trattati in conformità con l'Informativa sulla privacy di AdGuard.
To diagnose the reasons for potential problems that users might encounter while using AdGuard, the support team might need the process dump file. The dump file helps developers to see the processes that were executed in the application over a given period of time. Below you can check on the instructions of how to collect the dump file on your PC.
Press Ctrl + Shift + Esc and click Task Manager
In the upper menu bar select Details
Right-click the process that you want to create the dump file for (for example, the support team may ask you to create a dump for
Adguard.exe)In the drop-down menu click Create dump file
The file was created successfully!
After you’ve created the dump file, please navigate to the file location. You should be prompted to open the folder containing the dump file right after its creation. Otherwise, you will be able to find it inside the %tmp% folder. The created dump file (.DMP) has the same name as the name of the process you chose in the previous steps. The file is quite large, so please compress it into an archive before sending to support.
AdGuard for Windows has two running processes, Adguard.exe and AdguardSvc.exe. Therefore, it's necessary to create a separate dump file for each process.
When you send the dump files to the support team, please also attach the AdGuard application logs so we have a better chance at solving the problem. Here you can check the instructions on how to get the log file.