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HAR 파일을 수집하는 방법

HAR 파일은 기술 지원 팀이 복잡한 문제를 해결하는 데 도움이 됩니다. 이러한 파일을 만들려면 Chrome 또는 Firefox를 사용하는 것이 좋습니다. 그러나 IE 11, Edge 및 Safari에서는 .har 파일 생성 및 내보내기 기능도 제공합니다.

Chrome​

Chrome에서 HAR 파일을 만들려면 다음을 수행합니다.

  1. 문제가 발생한 URL로 이동합니다. 아직 문제를 재현하지 마세요.

  2. Open Developer Tools:

    • From menu: Menu → More Tools → Developer Tools.
    • Keyboard: Ctrl+Shift+C, or Ctrl+Alt+I, or ⌥+⌘+I for Mac.

  3. Click on the Network tab.

  4. 네트워크 탭의 왼쪽 상단에 있는 동그란 버튼을 찾아 빨간색 녹화 모드로 설정되어 있는지 확인합니다. 회색인 경우 클릭하여 빨간색으로 바꾸면 녹화가 시작됩니다.

  5. Use the Clear button (the circle button with a line through it next to the record button) to clear all previous activity.

  6. Select the Preserve log check box on the Network tab.

  7. Check the Disable cache check box.

    Chrome

  8. Reproduce the steps that create the issue.

  9. Save session as a .har file by right-clicking the grid and selecting Save as HAR with content.

  10. Forward to AdGuard support (support@adguard.com) with detailed explanation of issue. Supporting screenshots can be helpful, as well.

Edge​

  1. 문제가 발생한 URL로 이동합니다. 아직 문제를 재현하지 마세요.

  2. Open Developer Tools:

    • From menu: Menu → More Tools → Developer Tools.
    • Keyboard: Ctrl+Shift+C, or Ctrl+Alt+I, or ⌥+⌘+I for Mac.

  3. Click on the Network tab.

  4. 네트워크 탭의 왼쪽 상단에 있는 동그란 버튼을 찾아 빨간색 녹화 모드로 설정되어 있는지 확인합니다. 회색인 경우 클릭하여 빨간색으로 바꾸면 녹화가 시작됩니다.

  5. Use the Clear button (the circle button with a line through it next to the record button) to clear all previous activity.

  6. Select the Preserve log check box on the Network tab.

  7. Check the Disable cache check box.

    edge

  8. Reproduce the steps that create the issue.

  9. Save session as a .har file by right-clicking the grid and selecting Save as HAR with content.

  10. Forward to AdGuard support (support@adguard.com) with detailed explanation of issue. Supporting screenshots can be helpful, as well.

Firefox​

To create a HAR file in Firefox:

  1. 문제가 발생한 URL로 이동합니다. 아직 문제를 재현하지 마세요.

  2. Open Developer Tools in Network mode:

    • From menu: Menu → Web Developer → Network.
    • Keyboard: Ctrl+Shift+C, or ⌥+⌘+E (Mac).

  3. Note the Play/Pause button at the top left of the Network tab.

    • 버튼이 재생 모드에 있어야 합니다.

  4. If any information is currently displayed in the grid, clear by clicking the Delete trash can button next to the play/pause button.

  5. Select the Persist Logs check box on the Network tab.

  6. Check the Disable cache check box.

    firefox

  7. Reproduce the steps that create the issue.

  8. Save session as a .har file by right-clicking the grid and selecting Save all as HAR.

  9. Forward to AdGuard support (support@adguard.com) with detailed explanation of issue. Supporting screenshots can be helpful, as well.

Internet Explorer 11​

To create a HAR file in Internet Explorer 11:

  1. 문제가 발생한 URL로 이동합니다. 아직 문제를 재현하지 마세요.

  2. Open Developer Tools in Network mode:

    • From Tools cog wheel menu: Developer Tools → Network tab.
    • Keyboard: F12 → Network tab.

  3. Note the start profiling session Play button and stop profiling Stop button at top left of Network tab.

    • 녹화 중 재생 버튼은 회색으로 표시되고 중지 버튼은 빨간색으로 표시됩니다. Put in Play mode.

  4. Clear any session info appearing in the lower grid using the Clear session button on Network tab. Hover over icons to see names.

    • Clear session button is a three line icon with an x on it.

  5. Check the Disable cache check box.

  6. Reproduce the steps that create the issue.

  7. Save session as a .har file by clicking on the Save disk button (Export as HAR) on Network tab.

  8. Forward to AdGuard support (support@adguard.com) with detailed explanation of issue. Supporting screenshots can be helpful, as well.

Safari​

To create a HAR file in Safari:

  1. Check the Safari menu bar at the top of the screen for a Develop menu.

    • If not visible, turn it on by going to Safari → Settings → Advanced.
    • Check the checkbox at the bottom next to Show Develop menu in menu bar.

  2. 문제가 발생한 URL로 이동합니다. 아직 문제를 재현하지 마세요.

  3. Open Network tab in Web Inspector:

    • From menu: Develop → Show Web Inspector → Network.
    • Keyboard: ⌥+⌘+I→Network

  4. Check Preserve Log checkbox on left side of the Network tabs, within the Other filter options... menu.

    safari

  5. Clear current Network items by clicking the Delete Trash icon at the far right of Network tabs.

    • Keyboard: ⌘+K

  6. Check the Disable caches check box.

  7. Reproduce the steps that create the issue.

  8. Save session as a .har file by clicking the Export icon next to the Delete Trash icon.

  9. Forward to AdGuard support (support@adguard.com) with detailed explanation of issue. Supporting screenshots can be helpful, too.

Android​

To create HAR files, follow these steps:

  1. Open AdGuard and go to Settings.

  2. Choose Advanced in the menu.

  3. Choose Low Level Settings

  4. Activate pref.har.capture (you will have to restart the protection).

  5. Now reproduce the problem — open the app, perform the necessary actions to make the ad appear.

  6. Now turn pref.har.capture off again.

  7. Go back and tap Export logs and system info → Save.

Windows​

  1. Open Settings* → General settings → Advanced settings and scroll down.

  2. Check the Enable HAR writing box.

  3. Reproduce the problem.

  4. Go to General settings → Click Export logs → Save.

  5. Disable HAR writing by unchecking the corresponding box.