Как получить логи AdGuard

информация

В этой статье рассказывается об AdGuard для Windows — многофункциональном блокировщике рекламы, который защищает ваше устройство на системном уровне. To see how it works, download the AdGuard app

To analyze and diagnose different problems that may potentially arise, the AdGuard support service might need AdGuard log files. Эти файлы содержат записи обо всех ошибках, которые произошли с программой за последнее время. Ниже представлена краткая инструкция, описывающая как получить и отправить в службу поддержки файлы журнала.

1. Open the AdGuard settings. Go to the General Settings section, scroll down to the end of the screen and switch the Logging Level to Debug.

   

2. Воспроизведите ошибку.

   We strongly advise to take note of the exact time when you reproduced the issue: it will help our support team to find relevant log entries and solve the problem faster.

3. Экспортируйте полученные логи при помощи кнопки Экспортировать логи.

   

   Save the archive to any folder.

4. Important: after exporting the logs, set the logging level back to Standard. Debug logging level will slow down the application.

5. Send the archive to the AdGuard support service at support@adguard.com, describe the problem and don't forget to mention the time when you reproduced the issue.

Трейсовые логи

Sometimes support team members may ask you to send trace logs. Then you will need to do the following:

1. Stop AdGuard by right-clicking the AdGuard icon in the tray menu and choosing Exit AdGuard:

   

   Please don't leave the service running:

   

2. Open the console (type cmd in the start panel).

3. Run the app with the command C:\"Program Files (x86)"\Adguard\Adguard.exe /trace if you are using 64-bit Windows, and C:\"Program Files"\Adguard\Adguard.exe /trace in case if you use 32-bit one.

4. Воспроизведите ошибку.

   We strongly advise to take note of the exact time when you reproduced the issue: it will help our support team to find relevant log entries and solve the problem faster.

5. Экспортируйте полученные логи при помощи кнопки Экспортировать логи.

   

   Don't worry if the log file is large. We need to know as much detail as possible to fix your problem.