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It is important to understand that iOS is a fairly closed operational system. Apple doesn't provide many possibilities to block ads outside of Safari. The first thing you need to do is to enable DNS protection and choose AdGuard DNS server: AdGuard Settings → DNS protection → Toggle the switch to ON → DNS server → AdGuard DNS.
If it didn't help, do the following:
View the browser version of this app/service (e.g., YouTube, Facebook) in Safari. Since Apple allows Safari content blocking, we can block ads very efficiently in this browser.
Or please do contact support@adguard.com. We will provide you with further instructions on what can be done.
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The problem you encountered doesn't seem to have a typical solution. Please contact the support team by sending a message to support@adguard.com, our support engineers will reply to you as soon as possible.
Installasjon
You can install AdGuard for Android only manually. Google prohibits distribution of network-level ad blockers via Google Play, i.e. apps that block commercials in other apps. You will find more information about Google restrictive policy in our blog.
To use the app on your mobile device, you will need to do the following.
First of all, allow installing apps from unknown sources in your device’s OS settings. For this you will need to:
For Android 8 or newer: tap on the downloaded AdGuard APK file and then on Install. If installation from your browser is not allowed, you will see a screen informing you about it. From this screen tap on Settings → Allow from this source → Back → Install.
Instruction for old Android versions
For Android 7: give the browser access to the repository. Then agree to download APK format. Open the downloaded file and install AdGuard.
For Android 6: open Settings, then select Additional settings in System & Device. Switch on Unknown sources and press OK in the system warning window.
(Please note that the path towards these settings may differ depending on a device).
For Android 5: open Settings, then select Security in the Personal section. Switch on Unknown sources and press OK in the system warning window.
You can now install the app on your device. You will see the request to save the downloaded file. Press OK.
When the download is complete, the system will ask you if you want to install the AdGuard app. Press Install.
Wait for the installation to complete and press Done.
AdGuard is now installed on your device. You can launch the app by pressing its icon in the list of installed apps.
