FAQ

How is Adguard better than all other ad blockers?

Adguard was developed using sophisticated heuristic algorithms and a wide range of filters that work perfectly in removing ads and popups. Once installed, Adguard silently works in the background and automatically protects you from ads and malicious websites. Though ad-blocking plugins are able to hide a part of advertisements, Adguards removes it completely, saving both Internet traffic and nerves. We created this program around three years ago and have been improving it ever since.

Adguard failed to remove some ads on a website. What should I do?

Please contact us using the contact form in the program or here and provide the URL of the site with unblocked ads. Our support experts will update the filter database and the ads will be gone within 1-2 working days.

Can I use the program along with other ad blockers?

Adguard works great with built-in browser filters, but if you  are using programs like Netchart filter or Admuncher, you'll have to stop using them to take advantage of Adguard's advanced functionality.

I am using a rare browser that Adguard does not support. Can I still use Adguard?

Good news for you — Adguard can protect virtually any browser. Adguard protects all popular browsers "out of the box", but you can add more browsers to this list by doing the following:

1. Open Adguard,
2. Switch to the extended interface by clicking the Extended interface button in the lower left corner of the program window,
3. Open the Settings section,
4. Go to the Browsers subsection,
5. Click the Add a browser button under the list of browsers,
6. A file selection dialog will open. Select your browser's executable (exe) file.
7. Adguard will now protect this browser.

Does Adguard monitor my online activities?

No, it doesn't. We don't log any information and don't send anything to any third parties.

How is the program updated?

Ad filters are updated automatically. When a program update is released, Adguard will suggest downloading it right away.

I can't upgrade to a new version and keep getting this error: "This installation is prohibited by a policy set by the system adminstrator". What are my next steps?

The problem is in your Windows settings. To solve this problem, follow the instructions below:

1. Click Start - Run
2. Type regedit and press Enter. The system registry editor window will open.
3. Find the following registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Installer
4. Find the DisableMSI parameter and set it to "0"
5. Find the DisablePatch parameter and set it to "0"

If changing these settings did not solve the problem, you can upgrade to a newer version of Adguard by uninstalling the curent one using the "Add/Remove Programs" tool found in the Control Panel and then running the installation file downloaded from the official program site.

How much does the program cost?

Current prices are provided on the License page. We do not specify prices in the FAQ section, since they can change with time or during promotions.

Can I try the program for free?

Sure. Once installed, the program works in a trial mode with all the features enabled. Two weeks later, you will have to decide whether you want to continue using the program or not. If you do, you will need to purchase a license.

What do I pay for when I buy a license?

Purchasing a license entitles you to a right to use the program for 1 year and enjoy the benefits of premium support services. You also support the development of future versions of Adguard.

I've lost my license key. What should I do?

To recover your license key, go to the "Support" section of the program.

1. Select the following message subject: "Recovering a license key".
2. If you paid for your key via SMS, please specify the phone number the payment message was sent from.
3. If you purchased your key using Paypal or a credit card, specify your email address.
4. If you have gotten your key for free, provide your unique referral link. The link is unique for each Adguard copy, so we will be able to use it to recover your key.

We will send the key to the email address specified in the message.

I am going to reinstall my OS. What will happen to my license key?

First and foremost, write down or save your license key in a safe location. Once you are done reinstalling your OS and Adguard, enter the key into a corresponding field in the "About" section. The key will be "locked" to your computer. If the key is not accepted (for instance, you want to use the license on a new computer and you have already deleted it from the old one), please contact us via the "Support" section of the program. When creating your message, please include your license key and let us know that you want to use it on your current PC.

Will my license key be intact when I upgrade to a new version of Adguard?

Your license key will not be affected by any program updates/upgrades. It will also be safe even after you uninstall and reinstall Adguard. Your license key remains valid for all versions of Adguard throughout its expiry period.

How do you know that Adguard was installed by my recommendation?

When a user follows your affiliate link (available in the "Free license" section), visits our site and clicks the "Download" button, he/she gets a special installation file. Once the program is installed, it reports to us and we increase your affiliate counter by 1. When the counter reaches 4, the system will automatically generate a free license key for you.

I have Internet Download Manager running on my PC, but since I installed Adguard, it hasn't been intercepting downloads. What can I do about that?

More information on resolving conflicts between Adguard and IDM can be found here.

I installed DrWeb and all web filtration just stopped. Why?

More information on resolving conflicts between Adguard and DrWeb can be found here.

I installed Panda Antivirus and all web filtration just stopped. Why?

More information on resolving conflicts between Adguard and Panda Antivirus can be found here.

I installed Outpost Firewall and all web filtration just stopped. Why?

More information on resolving conflicts between Adguard and Outpost Firewall can be found here.

I can't uninstall Adguard. How do I do that?

You can uninstall Adguard using the standard uninstallation tool found here: Start - Control Panel - Add/ Remove Programs. If you have any problems with this, please refer to our uninstallation guide.

How can I delete the browser cache?

1. In Windows Internet Explorer:
   • Open the "Tools" menu and go to "Internet Options";
   • Go to the "General" tab;
   • Click "Delete";
   • Check the "Temporary Internet files" option;
   • Click "Delete";
   • Click OK.
2. In Mozilla Firefox:
   • Open the "Tools" menu and go to "Settings";
   • Go to the "Advanced" tab;
   • Select the "Network" tab;
   • Click "Clear now";
   • Click OK.
3. In Opera:
   • Open the "Tools" menu and go to "Settings" or click the "O" () icon located in the top part of the window on the open tabs panel, then click "Settings";
   • Go to the "Advanced" or "Additional" tab;
   • Select "History" in the left-hand menu;
   • Click "Empty now" next to "Disk cache";
   • Click OK.
4. In Google Chrome:
   • Click the "wrench" icon () in the top right corner;
   • Select the "Parameters" menu icon;
   • Go to the "Extended" tab;
   • Click "Clear browsing data";
   • Click "Close".
5. In Safari:
   • Select the "Edit" menu or click the cogwheel icon () in the top right corner in earlier version of the browser;
   • Select "Reset Safari";
   • Check the "Empty the cache" option;
   • Click "Reset".