Official response from AdGuard to SetApp allegations
31 May 2022 UPDATE: we'd like to clarify that only the users who had purchased SetApp subscription before March 10th 2022 are eligible for the reimbursement mentioned further in the article.
Today we were notified about this post on r/macapps/ subreddit where we learned about SetApp alleging that AdGuard connects to Russian servers, and thus should be removed from their apps collection. It means that SetApp customers will not be able to use SetApp subscription to unlock AdGuard premium features as before. It's worth noting that we received no notifications from SetApp about that and learned about the situation from the post, just as everybody else.
Response to SetApp
First of all, the original claim by SetApp is not true. AdGuard servers are located in Frankfurt, Germany, and the apps do not communicate to any servers in Russia. This was a deliberate decision to keep our servers (as well as the company itself) in a different jurisdiction. Even among AdGuard DNS servers, which are supposed to be located all over the world, we don't have any in Russia. With how things are developing, we may soon have no office there either, or have a considerably smaller one. To reiterate:
- AdGuard apps do not connect to any servers in Russia.
- AdGuard DNS has no servers in Russia.
- AdGuard VPN also has no servers in Russia. The one that's said to be in Moscow actually uses some IP address magic to present itself so, but is actually located in the Netherlands.
Secondly, we do not condone what's going on in Ukraine and we have expressed our opinion on this earlier. Filters maintainers, support team members, QA, developers — the war has changed lives of many people that are very important to AdGuard as a company and to me personally. Our only desire is for it to stop as soon as possible.
Finally, regarding the SetApp's decision. In any other case I'd have been mad at what happened, but not this time. SetApp is located in Kyiv and I can understand their motives. I honestly cannot even imagine being in their shoes right now.
Stay strong and we're sorry for everything!
Just one last thing about this: I'd be glad if anyone from SetApp could supply any technical details on what lead them to this thought about Russian servers. The only idea I have is that the local.adguard.org domain somehow mislead them. There's an article in our Knowledge base that explains the purpose of this fictional domain and how it can't be located in Russia as it doesn't really exist.
To SetApp customers
Unfortunately, we cannot contact you directly. If you would like to continue using AdGuard, here's what we can offer.
Please contact us by sending an email to support@adguard.com.
- Write
SetAppin the email's subject. - Attach a screenshot of the receipt from SetApp (only the users who purchased subscriptions before March 10th 2022 are eligible for the reimbursement).
- We will provide you with a free 1-year personal license. It covers all AdGuard Ad Blocker products and can be used on up to 3 devices simultaneously.
We'd also like to apologize for this mess to everyone affected by this situation.
To AdGuard customers
Our history is public knowledge. AdGuard was founded in 2009 in Moscow. Later we moved our HQ to Cyprus as a conscious decision, in order to operate under the EU law. However, historically the majority of AdGuard developers and other employees have been working from Moscow. This has been true up until recently, when many of our employees are relocating to Cyprus and other countries. Not to mention that we had employees working for AdGuard from other parts of the world, including Ukraine, even prior to the current events. I guess I am writing this to emphasize that we view ourselves as a multinational company that respects European laws and is not tied to any single country, physically or in any other way.
We have always been taking AdGuard's reputation very seriously. It's what allowed us to accumulate a large userbase and keep growing for all these years. To uphold this reputation, we have always tried to be as transparent as possible about who we are and what we do. For our 12-years history we have never betrayed trust of our customers and we will continue doing everything in our power to keep it that way in the future.
