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Terms of Sale

General information

Upon making a purchase, Customer pays for a license key that allows to activate AdGuard program on corresponding number of devices. All software, as well as all future software updates, is free and downloadable from https://adguard.com
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Payment Options

Credit card
Apple Pay
Google Pay
Wire transfer

What is your refund policy?

All our products offer trial periods, and we encourage our Customers to try it for free before purchasing to ensure they meet their expectations.
We grant our customers a possibility to return 100% of funds they spent on AdGuard license key purchased from https://adguard.com (for license keys purchased elsewhere, look for the refund policy of that particular reseller). All full refund requests made within 60 days since the license key purchase are satisfied no matter what the reason is. The license key in question becomes blocked the moment the refund is issued. After 60 days, all requests are considered individually and the decision whether to issue a refund is left up to AdGuard Software Ltd.
We do not grant partial refunds for license keys' upgrades and prolongations. Each case of partial refund request is discussed separately between Customer and Support, and satisfied only upon mutual agreement.

How do I request a refund?

To get a refund for license key(s) purchased on official website https://adguard.com you need to contact the support team: support@adguard.com
Processing time will depend on payment method you have chosen and usually takes up to 5-10 business days.

Notifications about the terms and conditions of auto payment

If you have not cancelled the auto payment feature, the funds will be charged from your account automatically and the AdGuard license will be renewed. If you disable auto renewal, before the AdGuard license expires you will receive a notification with the complete information regarding the terms of its renewal via an email to the address you specified at time of original purchase. You will also be notified in advance should the AdGuard license price increase. All auto payment transactions are conducted in accordance with the AdGuard Public Offer, Privacy Policy, and Terms of Sale.

Coupons and special offers

After the license that was purchased using coupons or discounts expires, the payment for the license renewal will be charged at full price. All changes to prices will be sent to you in the email you've registered when purchasing the license.

Cancel auto payment

You can cancel the automatic license renewal service at any time in your personal account to which the AdGuard license is bound to without any additional charges. The paid license will continue to operate, but you will have to renew it manually when it expires.
Downloading AdGuard To install AdGuard, click the file indicated by the arrow Pilih "Buka" dan klik "OK", lalu tunggu file diunduh. Di jendela yang terbuka, seret ikon AdGuard ke folder "Aplikasi". Terima kasih telah memilih AdGuard! Pilih "Buka" dan klik "OK", lalu tunggu file diunduh. Di jendela yang terbuka, klik "Install". Terima kasih telah memilih AdGuard!
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