Confidentiality policy

Please read our confidentiality policy to learn what kind of information we collect via Adguard and how we store and use it afterwards.

We can save information about a user under the following conditions:

If you contact us

We save your basic details: email address and message text. This is done to simplify diagnostics and troubleshooting in the future (for instance, to find a solution we already suggested in the past).

When you purchase Adguard

We save the information you enter on the order page. This information can be used in the future if you request your password to be recovered.

When Adguard talks to its servers

Adguard connects to its servers to check for updates, validate your license key or send a message to the support service. When it happens, the following information is sent:

• Adguard version.
• A short hash value identifying the computer's configuration. It's used for license key validation.
• The computer's IP address.
• Program registration key.

When you contact the support service via the "Support" section, the following information is sent along with your message:

• Your Windows version.
• Version of Microsoft .NET Framework installed on your computer.
• The list of installed Layered Service Providers.

If you enabled the "Send system report" option, the program will also send additional data for error diagnostics:

• A list of active processes.
• A list of user's network interfaces.
• Contents of the WinSock catalog. Detailed information about installed Layered Service Providers.
• Contents of Adguard's log file containing a list of errors that occurred since the previous start of the program.

Provision of information to third parties

Under no circumstances shall we disclose the information we collect about users to a third party (except when required by law).

Security

We take all necessary technical, administrative and physical measures to protect the information we collect about users.