Privacy policy

Please read our confidentiality policy to learn what kind of information we collect via Adguard and how we store and use it afterwards. We can save information about a user under the following conditions.

When you visit our Website

Our server may place a small data file called a "cookie" on your hard drive. By using our site you agree to the use of cookies as described in this privacy policy. The data we acquire from cookies is processed by various analytics tools and may be used to determine your geographic location (via your IP address and automated geolocation techniques), or to acquire basic information about the computer, tablet, or mobile phone that you use to visit us. Geolocation data helps us to deliver content in the correct language, offer region- or country-specific products, and identify your local currency in the event of a purchase. Cookies can help you log in by remembering your user credential. Cookies usually expire within 30-60 days.

We never collect personally identifiable information about your browsing behavior outside of websites that we own or operate, but we may at times collect anonymized information in order to improve the accuracy of our services. We may also use cookies to collect anonymous information regarding downloads of our products from download site(s); this information is used only for statistical purposes, and no personal information is collected or stored. If you wish, you can disable cookies on your web browsing software.

Our website offers news and information by subscription including newsletters, blogs, or others. If you decide to subscribe to these services you may be asked to provide your email address.

Adguard Account (http://adguard.com/en/account/login.html) is a tool which permits you to register multiple license using a single registration and authentication system. If you choose to use Adguard Account you will be asked to provide your email address. You will also be asked to select a password. We may use this information for purposes of validating your license, providing support, delivering additional products and services, and enabling you to change your Adguard Account and/or product settings.

There may be times when we offer links to third-party sites such as Twitter, Facebook, or others.

Third-party links are provided for convenience only, and should not be construed as an endorsement, approval, or guarantee of any such third-party sites or the content they offer. If you click on such a link and navigate away from our site, your use of the third-party site will be governed by the terms and conditions, privacy policy, and information security policy of the third-party site.

By connecting from our website to any third-party site, you agree that we are not responsible for any loss or damage you may suffer as a result of your dealings with the third party, or your use of or reliance on any of that party's content.

We never collect "sensitive" personal data such as sexual preference, religion, political views, or health. We do not wish to receive any such data and will not request it from you.

When you download Adguard

You are not required to disclose any personal information in order to download Adguard, and you are permitted to use it up to 14 days without license. Within 14 days, you are required to purchase a license.

If you contact us

We save your basic details: email address and message text. This is done to simplify diagnostics and troubleshooting in the future (for instance, to find a solution we already suggested in the past).

When you purchase Adguard

When you pay for Adguard product the billing is generally handled by a third-party service provider. In most cases the service provider is acting as our reseller; thus, you will be making your purchase from the service provider directly, and not from Adguard. The handling of your personal information will be governed by any privacy policy or terms of service published by the service provider.

We save the information you enter on the order page. This information can be used in the future if you request your license key to be recovered.

The third-party service provider may transmit some of your personal information to us, but not including payment information, unless you specifically agree (as may be the case in the event of a purchase with auto-renewal). We may use the information we receive (not including payment information) to verify your registration or license status, to contact you about the status of your account, or for renewal of your subscription, if applicable.

When Adguard talks to its servers

Adguard connects to its servers to check for updates, validate your license key or send a message to the support service. When it happens, the following information is sent:

  • Adguard version.
  • A short hash value identifying the computer's configuration. It's used for license key validation.
  • The computer's IP address.
  • Program registration key.

When you contact the support service via the "Support" section, the following information is sent along with your message:

  • Your Windows version.
  • Version of Microsoft .NET Framework installed on your computer.
  • The list of installed Layered Service Providers.

If you enabled the "Send system report" option, the program will also send additional data for error diagnostics:

  • A list of active processes.
  • A list of user's network interfaces.
  • Contents of the WinSock catalog. Detailed information about installed Layered Service Providers.
  • Contents of Adguard's log file containing a list of errors that occurred since the previous start of the program.

Browsing security community

Collect data taken from the actual web browsing experiences of product users. Participation is voluntary. All acquired data is used to update our databases and for other statistical purposes, and may include:

  • URLs of visited websites that Adguard identifies as potentially untrustworthy together with the information on the nature of identified threats.
  • Additional statistical information about threats detected by the Adguard software.

Provision of information to third parties

Under no circumstances shall we disclose the information we collect about users to a third party (except when required by law or if we obtain your permission).

Security

In general, we collect no more personal information than is required in order to provide full functionality of our products. We take all necessary technical, administrative and physical measures to protect the information we collect about users.

If you have a disagreement with us relating to our handling of your personal information, we ask that you contact us to work it out. We are always happy to hear from you, and we promise to try our best to respond to any concerns you may have.