Probleme, die durch mehrere Benutzerprofile verursacht werden
Dieser Artikel behandelt AdGuard für Android, einem multifunktionalen Werbeblocker, der Ihr Gerät auf Systemebene schützt. Um zu sehen, wie es funktioniert, laden Sie die AdGuard-App herunter
In this article you will find the methods on how to solve problems with AdGuard when you set up multiple accounts or Restricted Profiles on your Android devices.
Probleme, die durch mehrere Benutzerprofile verursacht werden
Unter Android 9 und höher, wenn AdGuard für mehr als ein Benutzerprofil auf Ihrem Gerät installiert ist, können Probleme bei der Deinstallation der App auftreten. Wenn Sie AdGuard aus einem Benutzerprofil deinstallieren, wird die App weiterhin in der App-Liste angezeigt, aber Sie können sie weder deinstallieren noch neu installieren. This happens because AdGuard is installed for a different user profile on the device.
If you try to reinstall AdGuard after an unsuccessful removal attempt, you will see the error message “You can't install the app on your device”.
Um dieses Problem zu lösen, müssen Sie die App für alle Benutzer deinstallieren: Gehen Sie zu Einstellungen → Alle Apps → AdGuard. Tap the three-dot menu in the top right corner and select Uninstall for all users.
Problems caused by using a Restricted Mode profile
The owners of phones, tablets, or TVs running the Android 7+ operating system might face the problem caused by using a profile with Restricted Mode. If you have such a profile, AdGuard, like other applications that use VPN, gets restrictions on selective filtering of VPN traffic. As a result, AdGuard cannot launch protection in a local VPN mode. Also, one of the reasons for this situation may be using Dual App/Dual Messenger profile on your device. Below are described the recommendations that you can apply when this problem occurs.
Lösungen
You have three ways to solve the issue:
Option 1: Grant permissions to AdGuard using ADB
This approach is available starting from AdGuard v3.5 nightly 6. If you're using an older version, you can get the latest update here.
Activate the developer mode and enable USB debugging:
- Open the Settings app phone;
- Go to System section (last item in the settings menu). In this section, find the sub-item About phone;
- Tap the Build number line 7 times. After that, you will receive a notification that You are now a developer (If necessary, enter an unlock code for the device);
- Open System Settings → Developer Options → Scroll down and enable USB debugging → Confirm debugging is enabled in the window Allow USB debugging after reading the warning carefully.
HinweisIf you have any difficulties or additional questions, full instructions can be found here.
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Install and configure ADB; On the Windows platform, Samsung owners may need to install this utility.
Connect your device using a USB cable to the computer or laptop on which you installed ADB;
Open the command line on your PC:
- Cmd.exe if you are using Windows;
- Terminal if you are using macOS;
Enter the command
adb shell pm grant com.adguard.android android.permission.INTERACT_ACROSS_USERS
and press Enter.
Option 2: Remove restricted user account
About how to manage user accounts from an Android device you can find here.
In some cases restricted user accounts are created implicitly and cannot be removed. For instance, when you use Dual messenger or Dual app features on Samsung or LG devices. You can read below how to fix the issue in these cases.
Option 3: Use AdGuard in Local HTTP proxy mode (requires root)
To enable this mode, open AdGuard Settings → Network → Filtering method → Local HTTP proxy
LG- und Samsung-Geräte
Owners of LG or Samsung phones may also encounter a similar issue. It can be caused by using Dual App/Dual Messenger function (which automatically creates a restricted profile). To solve this issue, you need to disable this feature.
Samsung
- Open Settings;
- Press Advanced;
- Scroll down and press Dual messenger;
- Disable the Dual messenger for all apps;
- Lock the device for 5 minutes;
- Unlock the screen and try again to create the VPN profile.
LG
- Open Settings;
- Choose General tab;
- Scroll down and press Dual app;
- Remove all apps from the list;
- Reboot your device.