How to collect debug logs
Dieser Artikel behandelt AdGuard für Android, einem multifunktionalen Werbeblocker, der Ihr Gerät auf Systemebene schützt. Um zu sehen, wie es funktioniert, laden Sie die AdGuard-App herunter
Die in den Protokollen enthaltenen Daten und/oder Dateien werden in Übereinstimmung mit der Datenschutzrichtlinie von AdGuard verarbeitet.
In this article, we'll guide you through the process of collecting debug logs, an essential troubleshooting step for solving complex issues that may potentially arise. Debug logs provide detailed insight into the inner workings of AdGuard for Android. If the AdGuard support team asks you to provide debug logs, simply follow these instructions.
AdGuard is committed to protecting your privacy. We strictly follow our Privacy Policy and do not collect any private information about users. Before sending your logs to the support team, please review the file as it may contain additional information that you don’t want to share. If it contains such personal information, we recommend that you delete it first.
Collecting debug log
To collect debug log and send it to us you need to perform following steps:
- Go to Settings → General → Advanced.
- Tap Logging level and set it to Debug.
- Reproduce the problem and try to remember the exact time it occurred.
- Wait a while, then return to Settings and choose the Support tab. Tap Report a bug and complete the required fields. Don't forget to check the Send app logs and system info checkbox. Finally tap Send.
If you're interested in following the resolution of your issue and engaging in a dialogue with the developers, we recommend that you take the following steps after completing the first three:
- Wait a while, then return to the Advanced screen and export logs via Export logs and system info. Then report a bug on GitHub by following these instructions.
- After creating an issue on GitHub, send the log file to devteam@adguard.com. Geben Sie die Uhrzeit des Fehlers an und fügen Sie einen Link zu Ihrem Problem oder dessen Nummer hinzu (sie wird neben dem Titel als #Nummer angezeigt). Alternativ können Sie die Protokolldatei auch auf Google Drive hochladen und an devteam@adguard.com senden. Add the file link to your GitHub issue