How to collect Windows system logs
Cet article parle de AdGuard pour Windows, un bloqueur de contenus multifonctionnel qui protège votre appareil au niveau du système. To see how it works, download the AdGuard app
Data and/or files provided in system logs are processed in accordance with the AdGuard Privacy Policy.
To analyze and diagnose different problems that may potentially arise, the AdGuard support service might need Windows system log files. Windows event logs contain records about all errors that occur with the installed software, including AdGuard. Below is the brief instruction describing the way to get the log files and to send them to our support service if necessary.
Press Win + R
In the window that appears type in
eventvwrand click OK:
Event Viewer window appears as shown in the picture.
To save files that we need, do the following:
Open Application: Event Viewer (Local) → Windows Logs → Application.
Right-click Application and in the drop-down menu select Save All Events As...
Select a name and where to save, click Save. Select Display information for the following languages. You need to check the checkbox next to English. Click OK.
Open System: Event Viewer (Local) → Windows Logs → System.
Right-click System and in the drop-down menu select Save All Events As...
Choose a destination folder, enter the name, click Save. Select Display information for the following languages. You need to tick the box next to English. Click OK.
Please send the two files that you've recently saved to support@adguard.com.
AdGuard s'engage à protéger votre vie privée. We strictly follow our Privacy Policy and do not collect any private information about users. Avant d'envoyer vos journaux à l'équipe d'assistance, veuillez consulter le fichier car il peut contenir des informations supplémentaires que vous ne souhaitez pas partager. S'il contient de telles informations personnelles, nous vous recommandons de les supprimer au préalable.