Common errors
“Failed to start proxy server” or “auto proxy creation failed:” Usually related to network permissions or port conflicts with another application.
“Unknown error occurred” when starting the proxy: Restart the service and check detailed logs. You may need to reset AdGuard network settings.
“AdGuard is not installed or configured incorrectly:” This indicates that the main service is not active or not properly configured.
Certificate error (net::ERR_CERT_AUTHORITY_INVALID / “Your connection is not private”): This happens when the AdGuard root certificate is not installed correctly. Reinstall the certificate and restart your browser.
“Failed to install certificate:” Check system permissions and access to the certificate directory. Manual installation may be required.
CA.crt file not found: This indicates an incomplete installation or missing configuration files. Reinstall or regenerate the certificates.
Glad we could help!
If you have any further questions or suggestions, please email us at support@adguard.com
Please contact support
Your problem wasn’t solved, or you found an inaccuracy? Please email us at support@adguard.com — we’ll get back to you as soon as possible


