Computer crashes with BSOD
This may be caused by antivirus incompatibility — try adding both programs to each other’s exclusions list:
Add
AdGuardSvc.exe and Adguard.exe to the exclusion list in your antivirus. These files are located by default in C:\Program Files\AdGuard.Add your antivirus to AdGuard exclusions:
Go to Settings → General Settings → Advanced Settings.
Find the option Exclude apps from filtering by their full path. Add the path to your antivirus processes, for example:
C:\Program Files\ESET\ESET Smart Security\x86\ekrn.exe. Separate multiple paths with a semicolon.The problem might also be related to the network driver. Try switching from WFP to Sockfilter in Settings → App settings → Network.
If this doesn’t help, please email us at support@adguard.com. Tell us what steps you’ve already taken to solve the problem. If possible, attach a minidump file — this will help our team assist you faster. How to collect a minidump file after a BSOD
Glad we could help!
If you have any further questions or suggestions, please email us at support@adguard.com
Please contact support
Your problem wasn’t solved, or you found an inaccuracy? Please email us at support@adguard.com — we’ll get back to you as soon as possible
